POLICY FOR CONTRACTING, MODIFICATION, CANCELLATION AND REFUND OF SERVICES CONTRACTED THROUGH THE WEBSITE

www.lauracosta.com

1.Policy for contracting, modification, cancellation and refund of online services contracted through the website

To contract an online service, you must purchase the service you want, and within 24 hours we will contact you to make the online appointment, and we will send you the videoconference link.

Política de modificación o cancelación de citas

Para cualquier modificación o cancelación de una reserva deberá ponerse en contacto directo con Laura Costa a través del mail info@lauracosta.com o el teléfono 654 40 40 28. No se podrán realizar cancelaciones a través de la web.

Appointment modification or cancellation policy

For any modification or cancellation of a reservation, you must contact Laura Costa directly by email at info@lauracosta.com or by phone at 654 40 40 28. Cancellations cannot be made through the website.

Modification of appointments

If you wish to modify your appointment, you must do so 48 hours before the scheduled appointment; otherwise, you will lose the cost of the service.

Cancellation

Cancellation of a service reservation must always be made 48 hours before the reserved appointment for a refund of the service amount. If the deadline is not met, the amount will not be refunded.

Refund

The refund will be made with the same method that the payment was made.

Withdrawal by the client

In the event that the client does not appear for the videoconference session at the agreed time and date, they will not be entitled to any refund of the amount paid.

2.Policy for contracting, modification, cancellation and refund of In-Person Packs contracted through the website

To contract an In-Person Pack you must indicate the service you want, enter your information and make the payment. To reserve your in-person appointment you must contact us directly by email at info@lauracosta.com or by phone at 654 40 40 28.

Modification of the contracted Packs

In the event that the client changes their mind regarding the selected and purchased Pack, they must contact us by email at info@lauracosta.com or telephone at 654 40 40 28.

Withdrawal by the client

In the event that the client changes their mind regarding the contracted services and wishes to cancel them, a refund of the total amount will be made provided that the withdrawal is formalized through a letter sent to the email: info@lauracosta.com. This letter must be sent within 14 consecutive days of contracting and purchasing the Pack. If it exceeds 14 days, the payment will not be refunded, but you can exchange the contracted Pack for other services of the same price.

Refund

The refund will be made with the same method that the payment was made.

3.Purchase policy and orders for KINNUS ties

To purchase the ties you must select the model and make the payment.

Exchange and return policy

As it is a delicate and exclusive product, changes or returns are not accepted.

Commissions

To request an exclusive tie you must fill out the form and make the payment.

Cancellations are not accepted.

Shipping

Throughout the peninsula, shipments are free; outside, it will depend on the place to which they must be sent. You can always request the amount of your shipping prior to purchasing.