I. INFORMACIÓN GENERAL

In compliance with the duty of information provided in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of July 11, the following general information about this website is provided below:

The ownership of this website, www.lauracosta.com, is held by: Laura Costa Vila, with NIF: 46570143L, and whose contact details are:
Address: Gran Via de les Corts Catalanes, 452 pal 2ª Barcelona 08015
Contact phone: +34 654 40 40 28
Contact email: info@lauracosta.com

II. GENERAL TERMS AND CONDITIONS OF USE

The purpose of the conditions: The Website

The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate access to and use of the Website. For the purposes of these Conditions, the Website shall be understood as: the external appearance of the screen interfaces, both static and dynamic, i.e., the navigation tree; and all elements integrated into both the screen interfaces and the navigation tree (hereinafter, Contents) and all online services or resources that it may offer to Users (hereinafter, Services).

Laura Costa Vila reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Content and Services incorporated therein. The User acknowledges and accepts that Laura Costa Vila may, at any time, interrupt, deactivate, and/or cancel any of these elements integrated into the Website or access to them.

Access to the Website by the User is free and, as a general rule, free of charge. The User does not have to provide any compensation to enjoy it, except for the cost of connection through the telecommunications network provided by the access provider contracted by the User.

The use of any of the Content or Services of the Website may be done through prior subscription or registration by the User.

The User

Access, browsing, and use of the Website, as well as the spaces enabled for interaction between Users, and the User and Laura Costa Vila, such as comments and/or blogging spaces, confers the status of User. Therefore, Users accept, from the moment they begin browsing the Website, all the Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations, as applicable. Given the relevance of the foregoing, the User is recommended to read them each time they visit the Website.

The Laura Costa Vila Website provides a wide variety of information, services, and data. Users are responsible for proper use of the Website. This responsibility extends to:

• A use of the information, Content and/or Services and data offered by Laura Costa Vila that is not contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may imply injury to the rights of third parties or the operation of the Website itself.
• The veracity and legality of the information provided by the User in the forms provided by Laura Costa Vila to access certain Content or Services offered by the Website. In any case, the User must immediately notify Laura Costa Vila of any event that may lead to the improper use of the information recorded in said forms, such as, but not limited to, theft, loss, or unauthorized access to identifiers and/or passwords, so that they can be immediately cancelled.

Laura Costa Vila reserves the right to remove any comments and contributions that violate the law, respect for human dignity, are discriminatory, xenophobic, racist, pornographic, spam, threaten youth or children, public order or safety, or that, in its judgment, are unsuitable for publication.

In any case, Laura Costa Vila will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.

Mere access to this Website does not establish any type of commercial relationship between Laura Costa Vila and the User.

The User declares that he or she is of legal age and has sufficient legal capacity to be bound by these Terms and Conditions. Therefore, this Laura Costa Vila Website is not intended for minors. Laura Costa Vila declines any liability for failure to comply with this requirement.

The Website is primarily intended for Users residing in Spain. Laura Costa Vila does not guarantee that the Website complies with the laws of other countries, either in whole or in part. If the User resides or is domiciled elsewhere and decides to access and/or browse the Website, they do so at their own risk. They must ensure that such access and browsing complies with applicable local legislation. Laura Costa Vila assumes no liability that may arise from such access.

III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY

Laura Costa Vila does not guarantee the continuity, availability, or usefulness of the Website, nor of the Content or Services. Laura Costa Vila will do everything possible to ensure the Website functions properly; however, she is not responsible for, nor does she guarantee that access to this Website will be uninterrupted or error-free.

Nor does Laura Costa Vila assume any responsibility or guarantee that the content or software accessible through this Website is error-free or will cause damage to the User’s computer system (software and hardware). Under no circumstances will Laura Costa Vila be liable for any loss, damage, or harm of any kind arising from access to, browsing in, or use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.

Laura Costa Vila is also not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not liable in any way for any outages, interruptions, failures, or defects in telecommunications that may occur.

IV.POLICY FOR CONTRACTING, MODIFICATION, CANCELLATION AND REFUND OF SERVICES CONTRACTED THROUGH THE WEBSITE

1. Policy for contracting, modifying, canceling, and refunding online services contracted through the website

To book a service online, you must indicate the service you want, book your appointment on the calendar, enter your information, and make the payment.

Appointment Modification or Cancellation Policy

For any modification or cancellation of a reservation, you must contact Laura Costa directly at info@lauracosta.com or call 654 40 40 28. Cancellations cannot be made online.

Modification of appointments

If you wish to modify your appointment, you must do so 48 hours before your scheduled appointment. Otherwise, you will lose the service fee.

Cancellation

Cancellations for a service reservation must always be made 48 hours before the reserved appointment to receive a refund. If this deadline is not met, the amount will not be refunded.

Refund

The refund will be made using the same method as the payment was made.

Withdrawal by the customer

If the client does not attend the videoconference session at the agreed time and date, they will not be entitled to any refund of the amount paid.

2. Policy for contracting, modifying, canceling, and refunding in-person packages purchased through the website

To purchase an In-Person Package, you must indicate the service you require, enter your information, and make the payment. To book your in-person appointment, please contact Laura Costa directly at info@lauracosta.com or call 654 40 40 28.

Modification of contracted packs

If the customer changes their mind about the selected and purchased package, they can contact Laura Costa directly at info@lauracosta.com or call 654 40 40 28.

Withdrawal by the customer

If the customer changes their mind about the contracted services and wishes to cancel them, a full refund will be issued, provided the cancellation is formalized by sending a letter to info@lauracosta.com. This letter must be sent within 14 consecutive days of contracting and purchasing the Package. If the 14-day period expires, the payment will not be refunded, but the contracted Package may be exchanged for other services at the same price.

Refund

The refund will be made using the same method as the payment was made.

V. PRIVACY AND DATA PROTECTION POLICY

In compliance with current legislation, Laura Costa Vila undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that this privacy policy incorporates

This privacy policy complies with current Spanish and European regulations regarding the protection of personal data online. Specifically, it complies with the following standards:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD-GDD).
• Royal Decree 1720/2007, of December 21, approving the Regulation implementing Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the person responsible for processing personal data

The data controller for the personal data collected by Laura Costa Vila is Laura Costa Vila, with Tax Identification Number (NIF): 46570143L (hereinafter also the Data Controller). Their contact details are as follows:

Address: Gran Vía de les Corts Catalanes, 452 pal 2ª Barcelona 08015
Contact phone: +34 654 40 40 28
Contact email: info@lauracosta.com

Data Protection Officer (DPO)

The Data Protection Officer (DPO) is responsible for ensuring compliance with the data protection regulations to which Laura Costa Vila is subject. Users may contact the DPO designated by the data controller using the contact information mentioned above.

Personal Data Registry

In compliance with the provisions of the GDPR and the LOPD-GDD (Spanish Data Protection Act), we inform you that the personal data collected by Laura Costa Vila through the forms on its pages will be incorporated and processed in our file in order to facilitate, expedite, and fulfill the commitments established between Laura Costa Vila and the User or the maintenance of the relationship established in the forms completed by the User, or to respond to a request or query from the User. Furthermore, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is kept that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles set out in Article 5 of the GDPR:

• Principle of legality, loyalty, and transparency: the User’s consent will always be required after fully transparent information about the purposes for which personal data is collected.
• Purpose limitation principle: Personal data will be collected for specific, explicit, and legitimate purposes.
• Data minimization principle: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
• Accuracy principle: Personal data must be accurate and always up to date.
• Principle of limitation of the retention period: personal data will only be kept in a form that allows the identification of the User for the time necessary for the purposes of its processing.
• Principle of integrity and confidentiality: Personal data will be treated in a way that guarantees its security and confidentiality.
• Proactive Accountability Principle: The Data Controller shall be responsible for ensuring that the above principles are met.

Categories of personal data

The categories of data processed by Laura Costa Vila are solely identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Laura Costa Vila undertakes to obtain the User’s express and verifiable consent for the processing of their personal data for one or more specific purposes.

The User has the right to withdraw their consent at any time. Withdrawing consent is as easy as giving it. As a general rule, withdrawing consent will not affect use of the Website.

Whenever the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if completion of any of these forms is mandatory because they are essential for the proper development of the transaction.

Purposes of the processing of personal data

Personal data is collected and managed by Laura Costa Vila to facilitate, streamline, and fulfill the commitments established between the Website and the User, or to maintain the relationship established in the forms the User completes, or to respond to a request or query.

Likewise, the data may be used for commercial purposes, including personalization, operational and statistical purposes, and for activities related to the corporate purpose of Laura Costa Vila, as well as for data extraction, storage, and marketing studies to tailor the content offered to the user, as well as to improve the quality, operation, and navigation of the website.

At the time personal data is collected, the User will be informed of the specific purpose(s) for which the personal data will be processed; that is, the use(s) to which the information collected will be put.

Personal data retention periods

Personal data will only be retained for the minimum period necessary for the purposes of its processing and, in any case, only for the following period: 5 years, or until the User requests its deletion.

At the time personal data is obtained, the User will be informed of the period for which the personal data will be retained or, if this is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will not be shared with third parties.

In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Personal data of minors

In compliance with Articles 8 of the GDPR and 13 of the RDLOPD, only those over 14 years of age may give their consent for Laura Costa Vila to lawfully process their personal data. If the person is under 14 years of age, the consent of their parents or guardians will be required for processing, and this will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

Laura Costa Vila undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss, alteration, or unauthorized communication of or access to personal data transmitted, stored, or otherwise processed.

However, since Laura Costa Vila cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to inform the User without undue delay in the event of a personal data breach that is likely to entail a high risk to the rights and freedoms of natural persons. Pursuant to Article 4 of the GDPR, a personal data breach is understood to mean any breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to personal data transmitted, stored, or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee, through a legal or contractual obligation, that such confidentiality is respected by its employees, partners, and any person to whom the information is made accessible.

Rights arising from the processing of personal data

The User has the following rights recognized in the GDPR over Laura Costa Vila and may therefore exercise them against the Data Controller:

• Right of access: This is the User’s right to obtain confirmation as to whether or not Laura Costa Vila is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Laura Costa Vila has carried out or is carrying out, as well as, among other things, information available about the origin of said data and the recipients of any communications made or planned for them.
• Right to rectification: This is the User’s right to have their personal data modified if it is inaccurate or, taking into account the purposes of the processing, incomplete.
• Right to erasure (“the right to be forgotten”): This is the User’s right, unless otherwise provided by current legislation, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis for this; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to erasing the data, the Data Controller, taking into account the available technology and the cost of its implementation, must take reasonable measures to inform the controllers who are processing the personal data of the interested party’s request to erase any links to those personal data.
• Right to restriction of processing: This is the User’s right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make legal claims; and when the User has objected to the processing.
• Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive their personal data from the Data Controller in a structured, commonly used and machine-readable format and to transmit them to another data controller. Whenever technically feasible, the Data Controller shall transmit the data directly to that other controller.
• Right to object: This is the User’s right to prevent the processing of their personal data or to stop the processing of their data by Laura Costa Vila.
• Right not to be subject to a decision based solely on automated processing, including profiling: This is the User’s right not to be subject to an individualized decision based solely on automated processing of their personal data, including profiling, unless otherwise provided by current legislation.

Therefore, the User may exercise their rights by means of a written communication addressed to the data controller with the reference “RGPD-www.lauracosta.com”, specifying:

• User’s first and last name, and a copy of their ID. In cases where representation is permitted, identification by the same means will also be required for the person representing the User, as well as the document proving the representation. The photocopy of the ID may be replaced by any other legally valid means that proves the identity.
• Request with the specific reasons for the request or information you want to access.
• Address for notification purposes.
• Date and signature of the applicant.
• Any document that supports the request you are making.

This application and any other attached documents may be sent to the following email address:

Email: info@lauracosta.com

Complaints to the supervisory authority

If the User considers that there is a problem or a violation of current regulations in the way their personal data is being processed, they will have the right to effective judicial protection and to file a complaint with a supervisory authority, particularly in the state where they have their habitual residence, place of work, or where the alleged violation occurred. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.agpd.es).

Acceptance and changes to this privacy policy

The User must have read and agreed to the terms and conditions regarding the protection of personal data contained in this Privacy Policy, and must accept the processing of their personal data so that the Data Controller can process it in the manner, during the timeframe, and for the purposes indicated. Use of the Website implies acceptance of its Privacy Policy.

Laura Costa Vila reserves the right to modify its Privacy Policy, at its sole discretion, or due to legislative, jurisprudential, or doctrinal changes from the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. Users are advised to check this page periodically to stay informed of the latest changes or updates.

This Privacy Policy was updated on August 11, 2020 to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of such data (GDPR) and with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD).

VI. COOKIE POLICY

Access to this Website may involve the use of cookies. Cookies are small amounts of information stored in the browser used by each User—on the various devices they may use to browse—so that the server remembers certain information that will later be read only by the server that implemented it. Cookies facilitate browsing, make it more user-friendly, and do not harm the browsing device.

Cookies are automatic procedures for collecting information related to the preferences determined by the User during their visit to the Website in order to recognize them as a User and personalize their experience and use of the Website. They may also, for example, help identify and resolve errors.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website, and the sites visited just before and after the visit. However, no cookie allows the same cookie to contact the User’s phone number or any other means of personal contact. No cookie can extract information from the User’s hard drive or steal personal information. The only way for the User’s private information to become part of the Cookie file is if the User personally provides that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this regard, the User’s consent will be required for their use. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive decision, prior to initial processing, removable, and documented.

Own cookies

These cookies are sent to the User’s computer or device and managed exclusively by Laura Costa Vila to ensure the Website functions optimally. The information collected is used to improve the quality of the Website and its content, as well as the User’s experience. These cookies allow the User to be recognized as a repeat visitor to the Website and adapt the content to offer them content tailored to their preferences.

The entity(ies) responsible for supplying cookies may transfer this information to third parties, provided that this is required by law or a third party is processing this information for said entities.

Social media cookies

Laura Costa Vila incorporates social media plugins, which allow access to these networks from the Website. For this reason, social media cookies may be stored in the User’s browser. The owners of these social networks have their own data protection and cookie policies, and are, in each case, responsible for their own files and privacy practices. Users should refer to these social media plugins to learn about these cookies and, where applicable, the processing of their personal data. For informational purposes only, the links where these privacy and/or cookie policies can be consulted are provided below:

Facebook: https://www.facebook.com/policies/cookies/
Twitter: https://twitter.com/es/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig
Youtube: https://policies.google.com/privacy?hl=es-419&gl=mx
Google+: https://policies.google.com/technologies/cookies?hl=es
Pinterest: https://policy.pinterest.com/es/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies

Disable, reject and delete cookies

The User may disable, reject, and delete cookies—in whole or in part—installed on their device through their browser settings (which include, for example, Chrome, Firefox, Safari, and Explorer). In this regard, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Therefore, the User should refer to the instructions provided by the Internet browser they are using. If they reject the use of cookies—in whole or in part—they may continue to use the Website, although their use of some of its features may be limited.

Changes to the Cookie Policy

The Website’s Cookie Policy may change or be updated, so it is recommended that the User review this policy each time they access the Website in order to be adequately informed about how and why we use cookies.

VII. LINKS POLICY

The User or third party who creates a hyperlink from a web page of another, different, website to the Laura Costa Vila Website should know that:

Reproduction—in whole or in part—of any of the Content and/or Services of the Website is prohibited without the express authorization of Laura Costa Vila.

Any false, inaccurate, or incorrect statements about the Laura Costa Vila Website, or its Content and/or Services, are also prohibited.

With the exception of the hyperlink, the website on which said hyperlink is established will not contain any element of this Website protected as intellectual property by Spanish law, unless expressly authorized by Laura Costa Vila.

The establishment of a hyperlink does not imply the existence of any relationship between Laura Costa Vila and the owner of the website from which it is created, nor does it imply Laura Costa Vila’s knowledge and acceptance of the content, services and/or activities offered on said website, and vice versa.

VIII. INTELLECTUAL AND INDUSTRIAL PROPERTY

Laura Costa Vila, either directly or as an assignee, is the owner of all intellectual and industrial property rights of the Website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or text, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). Consequently, these works are protected as intellectual property by Spanish law, and both Spanish and European regulations in this field, as well as international treaties relating to the subject matter signed by Spain, are applicable to them.

All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution, and public communication, including making available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, are expressly prohibited without the authorization of Laura Costa Vila.

The User agrees to respect the intellectual and industrial property rights of Laura Costa Vila. Users may view the elements of the Website or even print, copy, and store them on their computer’s hard drive or any other physical medium, provided that this is done exclusively for their personal use. However, the User may not delete, alter, or manipulate any protective device or security system installed on the Website.

If the User or a third party believes that any of the Website Content constitutes a violation of intellectual property rights, they must immediately notify Laura Costa Vila using the contact information in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.

IX. LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION

Laura Costa Vila reserves the right to take any civil or criminal action it deems necessary for improper use of the Website and Content, or for non-compliance with these Terms and Conditions.

The relationship between the User and Laura Costa Vila shall be governed by the current regulations applicable in Spain. Should any dispute arise regarding the interpretation and/or application of these Terms and Conditions, the parties shall submit their disputes to ordinary jurisdiction, submitting to the appropriate courts and tribunals.

Last modified: August 11, 2020